At October 1st, we want you to love what you ordered! If something isn't quite right, you may return your item within 7 days of delivery. (Please note, this is an appreciation period, not a trial period.) How to Initiate a Return You can request a return through: Email: octoberfirstlab@gmail.com Return Conditions To qualify for a return: 1. Request must be made within 7 days of delivery 2. Items must be unused, unwashed, and in original condition (no stains, odors, or alterations) 3. All original packaging, tags, and accessories must be included 4. Free gifts included with your order must also be returned in original condition Refund Process After we receive and inspect your return, we'll process your refund: - Credit Cards: Refunded to your card within 10 business days (may appear on next statement) - Bank Transfers/ATM: Refunded to your bank account (please provide account name, number, and branch code) - Cash on Delivery (COD): Refunded via bank transfer (please provide account details) What Is Not Considered a Defect The following are considered normal and not defective: - Minor imperfections (loose threads, slight fraying) - Color variations due to screen displays - Differences in thickness, weave texture, or feel - Size or style preferences Non-Returnable Items We cannot accept returns for: 1. Items not purchased from our official website 2. Returns requested after the 7-day period 3. Incomplete items (missing parts/packaging/free gifts) 4. Used, washed, altered, or damaged items 5. Opened consumables (unless defective) **Thank you for choosing October 1st!** We're honored to be part of your home journey. For questions or assistance, contact us at +886-978-608-754 or through LINE @October1st. 🧡